Dreamoutfits will exchange or refund any full price, unworn, unaltered, unwashed merchandise within 10 days of the received shipment date. 

• The purchased item(s) must be shipped back in a secure package to Dreamoutfits within 10 days. 
• All item(s) must be unwashed, unaltered, unwashed and have it’s original tags.
• Merchandise shipped back past the 10 day window will NOT be accepted for refund or exchange.
• We reserve the right to refuse any returned items if the return does not meet our policy guidelines.  In this case, the purchase may not be accepted and will be returned to the purchaser. 
• All items that are final sale will have FINAL SALE in the item description and on the packing slip included in shipment.
• All underwear is FINAL SALE.
• Please try on all swimwear over underwear for sanitary reasons. All returned merchandise must be in “as-received” condition with all tags in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.
• All sale items are FINAL SALE.

To initiate your return or exchange, please click here to fill out our Return Form. We will send you a prepaid return label – and feel free to use the original packaging to ship your return! If you have any questions regarding returns, exchanges or final sale items, please message us at [email protected]. 

 

• Once your return is received and processed, you will receive an email notifying you that we have received your returned item and if your return is approved for refund or if it cannot be accepted.
• If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.
• Shipping charges are non-refundable

If you haven’t received a refund within 3 business days of the processed refund, first check your bank or credit card company, it may take some time before your refund is officially posted. For certain banks and credit unions there may be additional processing time needed before a refund is posted.

 

If you’ve already checked with your bank and you still have not received your refund, please contact us at [email protected].